Customer Service

Authority Software helps ensure that your company is able to offer every customer the service and support they deserve by allowing you to track typical customer service inquiries, reduce customer service issues and improve the processes utilized to respond to those inquiries.

Learning your customers' typical concerns and inquiry types will ensure that you are able to take the steps required to correct internal processes, address issues that lead to reduced customer retention and make improvements within specific departments or across the company. Our CRM solution ensures that you are able to improve customer satisfaction, retention and loyalty by understanding who your customers are and what they truly desire in their relationship with your business.

Authority Software also provides you with the means to leverage these invaluable insights to boost profitability, stability and growth. By utilizing the insights garnered through your CRM solution, you will be able to cross-sell products even to customers calling with issues. The key is to recognize their true needs and learn how to address those needs through aligned customer service processes and CRM technology.

Actively using CRM will help you improve your service levels and accuracy of information shared with customers, address underlying issues that impact customer retention and loyalty, and focus on developing real relationships with your higher value customers. Our custom CRM solutions ensure better success for all businesses, regardless of size, scope or industry.

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7154 N University Drive, #211
Tamarac, Florida 33321
T: (877) 603-9653
F: (866) 332-7932